FREQUENTLY ASKED QUESTIONS
What makes Harley & Me treats different from shop-bought treats?
Forget the nasty fillers, artificial preservatives, and rawhide! Our treats are 100% all-natural, handmade with love right here in Cairns, and crafted using locally sourced ingredients. We keep our recipes simple, fun, and delicious so you know exactly what your fur-baby is eating.
Are your treats safe for dogs with sensitive skin or tummies?
Yes! Harley & Me was born because our chief taste-tester, Harley (an American Staffy), struggled with sensitive skin from commercial treats full of junk. Our recipes omit artificial preservatives and unnecessary additives, sticking to natural, gentle, and dog-safe ingredients.
What ingredients do you use for icing and decorations?
Our decorated cookies, donuts, and bites use dog-safe carob and yoghurt coatings topped with natural, pet-friendly sprinkles. We never use real chocolate or artificial additives that could harm your pup.
Shelf Life & Storage
How long do the treats last, and how should I store them?
Because our treats are made without preservatives, they may spoil in warm conditions. Please store them in the fridge or a cool, dry place. While we use human-grade ingredients, these treats are made just for doggos. Always supervise treat time and ensure your pup has access to fresh water.
Do you use any preservatives to extend shelf life?
No artificial preservatives here! We rely on precise low-temperature baking and dehydrating techniques to remove moisture naturally, ensuring our crunchy treats stay fresh without any added nasties.
Ordering Information
To make sure your pups treats are baked fresh to order, please keep our lead times in mind when placing your order:
Fresh Items (Cakes, Pupcakes, Donuts, Brownies & Banana Bread): Minimum 3 days' notice required.
Personalised & Gift Items (Gift Packs & Custom Stamped Cookies): Minimum 5 days' notice required.
Fresh Baked Items & Shipping
Best served fresh: Fresh cakes are best collected or delivered on the day your pup plans to celebrate.
Local only: Because we use zero artificial preservatives, fresh baked goods cannot be shipped, as transit delays may cause them to spoil. We offer local collection and delivery 7 days a week!
Local Delivery & Pickup Details
Local Delivery: We will contact you 24 hours prior to your selected date to confirm a delivery window. Please note: Someone must be home to accept the delivery, as fresh treats cannot be left unattended at your doorstep.
Local Collection: We will contact you 24 hours prior to your date with exact address details.
- Weekday Pickups (8:00am – 4:00pm): Bungalow
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After-Hours & Weekend Pickups: Earlville
NEED TO GET IN TOUCH ABOUT YOUR ORDER?
Once your transaction goes through, you’ll receive an automated order confirmation email with all your details. If it doesn't show up in your inbox within a few minutes, please be sure to check your spam or junk folder!
How to reach us...
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SMS / Text Message (Fastest): Text us at 0428171507. Please include your name and order number. Note: This number is for text messages only - calls are not monitored so we can focus on packing orders!
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Email: You can reply directly to your confirmation email, but automated filters can be picky! To make sure your reply lands in our inbox (and our reply lands in yours), please add info@harleyandmedogtreats.com to your email contacts or safe-sender list.
Shipping & Delivery
Shipping Times
Australia-Wide Express: All physical orders are shipped via Australia Post Express Post so your pup gets their treats as quickly as possible.
Planning Ahead: While we ship fast, specific arrival dates cannot be guaranteed. If you need your order for a specific event or date, please place it as early as possible to allow time for baking, packing, and transit.
Tracking Your Order
Once your package is on its way, we will email you an Australia Post tracking number.
Please allow up to 24 hours for the tracking link to update on the Australia Post website after receiving your email.
Damaged or Lost Packages
Damaged Items: We carefully wrap and package every order to ensure it arrives safe and sound. However, we are not responsible for any damage that occurs during transit.
Lost Packages: For lost shipments, please lodge a enquiry directly with Australia Post first. If they are unable to locate your package, get in touch with us - we’ll happily help arrange replacement treats at a discounted rate.
Cancellations, Returns & Exchanges
Due to the perishable and handmade nature of our dog treats, we do not accept cancellations, returns, or exchanges.
That said, we want you (and your doggo!) to absolutely love love love your treats. If there is ever an issue or concern with your order, please reach out to us at info@harleyandmedogtreats.com - we're always happy to help!
Ingredients & Allergies Disclaimer
At Harley & Me Dog Treats, we are committed to providing your fur-baby with the highest quality, 100% natural bakes.
Handmade in small batches: Every single treat is crafted with care in small batches, giving us complete control over our quality, ingredients, and baking process.
No added nasties: We proudly use no artificial colours or flavours, no added sugar or salt, and zero preservatives in any of our recipes.
⚠️ Allergen Notice ⚠️
Please note that all of our treats are prepared in a kitchen that processes peanut butter. If your household or pup has severe peanut allergies, please keep this in mind when placing an order.
Veterinary & Health Disclaimer
The content provided on this website is for general informational and educational purposes only. While we share tips on dog nutrition and pet topics, every dogs nutritional needs and health requirements are unique.
This information should never replace professional medical advice, diagnosis, or treatment. If you have specific concerns about your dog’s health, dietary restrictions, or individual needs, please consult with your veterinarian.